Frequently Asked Questions
Everything you need to know about shopping with Lash Next Door
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like earrings and bodysuits are final sale.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the product description for 'true to size' notes.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery windows are calculated at checkout based on your specific location and local carrier rates.
Can I change or cancel my order after it has been placed?
We strive to process orders as quickly as possible. If you need to make a change, please contact our support team within 1 hour of placement. Once an order has reached the fulfillment stage, we are unable to cancel or modify it.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Shop Pay' for customers who prefer to pay in installments.